EXCHANGES / RETURNS / WITHDRAWALS
You have 14 days from the date of receipt of the package to make an Exchange / Return / Withdrawal of your Online Purchase.
To do so, contact our Customer Service via our dedicated email: info@glitterstore.it describing the reasons that led you to initiate the procedure.
For Returns / Withdrawals, it is necessary to fill out This Form, which must be sent to us via email at: info@glitterstore.it
You will be required to ship the items via a post office or courier of your choice, bearing the shipping costs yourself and utilizing return times that are in no way dependent on GlitterStore.it.
Ensure that the products are in the same condition in which you received them, with all tags attached; we will only replace or refund New and Unwashed items, therefore items that have never been worn, except for trying them on, can be returned within 14 days.
If the inspection of the goods is unsuccessful, i.e., it does not meet the conditions, the package will be sent back to you. If the inspection of the goods is successful, we will proceed as follows:
• in case of Exchange, we will send you a Coupon / Discount Code equal to the value of the returned item with which you can place a New Order without any time limit, or if the item is unavailable, we will send you a Refund using the same payment method used at the time of purchase on this website (in the case of "Cash on Delivery" payment, the refund will be made via Paypal or Bank Transfer, to the details expressed / declared by the Customer via Email during their request in the procedure indicated above).
• in case of Return and Withdrawal, we will proceed with the full Refund of the item(s), excluding shipping costs and bank transaction fees.
The request will be processed within 3-4 working days following the date of receipt of the returned goods at our warehouse.